发明授权
- 专利标题: Personal customer care agent
- 专利标题(中): 个人客户服务代理
-
申请号: US12905172申请日: 2010-10-15
-
公开(公告)号: US09076146B2公开(公告)日: 2015-07-07
- 发明人: Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
- 申请人: Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
- 申请人地址: US GA Atlanta
- 专利权人: AT&T INTELLECTUAL PROPERTY I, L.P.
- 当前专利权人: AT&T INTELLECTUAL PROPERTY I, L.P.
- 当前专利权人地址: US GA Atlanta
- 代理机构: Greenblum & Bernstein, P.L.C.
- 主分类号: G06Q30/00
- IPC分类号: G06Q30/00 ; G06Q10/00 ; G06Q30/02 ; G06Q30/06
摘要:
Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.
公开/授权文献
- US20120095861A1 PERSONAL CUSTOMER CARE AGENT 公开/授权日:2012-04-19
信息查询