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    Personal customer care agent
    2.
    发明授权
    Personal customer care agent 有权
    个人客户服务代理

    公开(公告)号：US09076146B2

    公开(公告)日：2015-07-07

    申请号：US12905172

    申请日：2010-10-15

    申请人： Junlan Feng ,  Srinivas Bangalore ,  Michael James Robert Johnston ,  Taniya Mishra

    发明人： Junlan Feng ,  Srinivas Bangalore ,  Michael James Robert Johnston ,  Taniya Mishra

    IPC分类号： G06Q30/00 ,  G06Q10/00 ,  G06Q30/02 ,  G06Q30/06

    CPC分类号： G06F17/30345 ,  G06Q10/00 ,  G06Q30/00 ,  G06Q30/014 ,  G06Q30/0282 ,  G06Q30/04 ,  G06Q30/0601 ,  G06Q30/0631 ,  H04L67/22 ,  H04L67/306

    摘要： Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.

    摘要翻译： 聚合信息包括由至少一个处理器配置指示聚合信息的用户偏好的用户简档。 至少一个处理器基于用户偏好来监视包括万维网，感兴趣的商业网站和在线社交媒体的信息源。 基于信息源获得的数据，基于由至少一个处理器根据用户偏好根据呈现格式作为聚合信息的监视来呈现。 所述至少一个处理器基于对所述数据的至少一个信息源的改变以及对所述用户简档的改变来触发对所呈现的聚合信息的更新。

    SYSTEM AND METHOD FOR ENHANCING VOICE-ENABLED SEARCH BASED ON AUTOMATED DEMOGRAPHIC IDENTIFICATION
    5.
    发明申请
    SYSTEM AND METHOD FOR ENHANCING VOICE-ENABLED SEARCH BASED ON AUTOMATED DEMOGRAPHIC IDENTIFICATION 有权
    基于自动人口统计学识别提高语音搜索的系统和方法

    公开(公告)号：US20120072219A1

    公开(公告)日：2012-03-22

    申请号：US12888012

    申请日：2010-09-22

    申请人： Michael JOHNSTON ,  Srinivas Bangalore ,  Junlan Feng ,  Taniya Mishra

    发明人： Michael JOHNSTON ,  Srinivas Bangalore ,  Junlan Feng ,  Taniya Mishra

    IPC分类号： G10L15/04

    CPC分类号： G06F17/30026 ,  G06F17/30976 ,  G06F17/30979 ,  G10L15/22 ,  G10L2015/227

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating responses to a user speech query in voice-enabled search based on metadata that include demographic features of the speaker. A system practicing the method recognizes received speech from a speaker to generate recognized speech, identifies metadata about the speaker from the received speech, and feeds the recognized speech and the metadata to a question-answering engine. Identifying the metadata about the speaker is based on voice characteristics of the received speech. The demographic features can include age, gender, socio-economic group, nationality, and/or region. The metadata identified about the speaker from the received speech can be combined with or override self-reported speaker demographic information.

    摘要翻译： 本文公开的是基于包括说话者的人口统计特征的元数据的用于在基于语音的搜索中近似对用户语音查询的响应的系统，方法和非暂时计算机可读存储介质。 实施该方法的系统识别来自扬声器的接收语音以产生识别的语音，从接收到的语音识别关于说话者的元数据，并将识别的语音和元数据馈送到问答引擎。 识别关于扬声器的元数据是基于所接收语音的语音特征。 人口特征可以包括年龄，性别，社会经济群体，国籍和/或地区。 从接收到的语音中识别的关于说话者的元数据可以与自报告的说话者人口统计信息进行组合或覆盖。

    System and method for tightly coupling automatic speech recognition and search
    6.
    发明授权
    System and method for tightly coupling automatic speech recognition and search 有权
    紧密耦合自动语音识别和搜索的系统和方法

    公开(公告)号：US08831944B2

    公开(公告)日：2014-09-09

    申请号：US12638649

    申请日：2009-12-15

    申请人： Srinivas Bangalore ,  Taniya Mishra

    发明人： Srinivas Bangalore ,  Taniya Mishra

    IPC分类号： G10L15/14 ,  G10L15/08 ,  G06F17/30

    CPC分类号： G10L15/18 ,  G06F17/30637 ,  G06F17/30663 ,  G10L15/083

    摘要： Disclosed herein are systems, methods, and computer-readable storage media for performing a search. A system configured to practice the method first receives from an automatic speech recognition (ASR) system a word lattice based on speech query and receives indexed documents from an information repository. The system composes, based on the word lattice and the indexed documents, at least one triple including a query word, selected indexed document, and weight. The system generates an N-best path through the word lattice based on the at least one triple and re-ranks ASR output based on the N-best path. The system aggregates each weight across the query words to generate N-best listings and returns search results to the speech query based on the re-ranked ASR output and the N-best listings. The lattice can be a confusion network, the arc density of which can be adjusted for a desired performance level.

    摘要翻译： 本文公开了用于执行搜索的系统，方法和计算机可读存储介质。 配置为实施该方法的系统首先从自动语音识别（ASR）系统接收基于语音查询的字格，并从信息库接收索引的文档。 该系统基于字格和索引文档，组合至少一个包括查询词，选择的索引文档和权重的三元组。 该系统基于至少一个三重生成通过该字格的N个最佳路径，并且基于该N最佳路径重新排列ASR输出。 系统通过查询字聚合每个权重，以产生N最佳列表，并根据重新排列的ASR输出和N最佳列表将搜索结果返回给语音查询。 晶格可以是混淆网络，其电弧密度可以针对期望的性能水平进行调整。

    Method and apparatus for detecting and extracting information from dynamically generated web pages
    8.
    发明授权
    Method and apparatus for detecting and extracting information from dynamically generated web pages 有权
    用于从动态生成的网页中检测和提取信息的方法和装置

    公开(公告)号：US08161057B2

    公开(公告)日：2012-04-17

    申请号：US13007931

    申请日：2011-01-17

    申请人： Srinivas Bangalore ,  Junlan Feng ,  Mazin Gilbert

    发明人： Srinivas Bangalore ,  Junlan Feng ,  Mazin Gilbert

    IPC分类号： G06F17/30

    CPC分类号： G06F17/3089

    摘要： A method and apparatus for automatically detecting and extracting information from dynamically generated web pages are disclosed. For example, the present method stores user provided information that is entered into a form interface of a web page for a first query. Responsive to the first query, a first response web page is received and stored. The present method then automatically generates a second query to acquire a second response web page that is responsive to the second query. Finally, the present method compares the first response web page and the second response web page. In one embodiment, the present invention extracts information that is dissimilar between the first response web page and the second response web page. This extracted information is deemed to be the pertinent information requested by the user.

    摘要翻译： 公开了一种用于从动态生成的网页自动检测和提取信息的方法和装置。 例如，本方法将用户提供的信息存储到用于第一查询的网页的表单界面中。 响应于第一个查询，收到并存储第一个响应网页。 本方法然后自动生成第二查询以获取响应于第二查询的第二响应网页。 最后，本方法比较第一响应网页和第二响应网页。 在一个实施例中，本发明提取在第一响应网页和第二响应网页之间不相似的信息。 该提取的信息被认为是用户请求的相关信息。

    Method and apparatus for building sales tools by mining data from websites
    9.
    发明授权
    Method and apparatus for building sales tools by mining data from websites 失效
    通过网站挖掘数据建立销售工具的方法和设备

    公开(公告)号：US07949646B1

    公开(公告)日：2011-05-24

    申请号：US11318183

    申请日：2005-12-23

    申请人： Srinivas Bangalore ,  Junlan Feng ,  Mazin Gilbert ,  Jay Gordon Wilpon

    发明人： Srinivas Bangalore ,  Junlan Feng ,  Mazin Gilbert ,  Jay Gordon Wilpon

    IPC分类号： G06F17/30

    CPC分类号： G06F17/2235 ,  G06Q30/02 ,  G06Q30/06

    摘要： A website mining tool is disclosed that extracts information from, for example, a company's website and presents the extracted information in a graphical user interface (GUI). In one embodiment, web pages from a website are stored in, for example, computer memory and a structure of the web pages is identified. A plurality of blocks of information is then extracted as a function of this structure and a category is assigned to each block of information. The elements in the blocks of information are then displayed, for example to a salesperson, as a function of these categories. In another embodiment, Document Object Modeling parsing is used to identify the structure of the web pages. In yet another embodiment, a support vector machine is used to categorize each block of information.

    摘要翻译： 公开了一种网站挖掘工具，其提取例如公司网站的信息，并将所提取的信息呈现在图形用户界面（GUI）中。 在一个实施例中，来自网站的网页被存储在例如计算机存储器中，并且识别网页的结构。 然后根据该结构提取多个信息块，并将类别分配给每个信息块。 然后，作为这些类别的函数，将信息块中的元素显示为例如销售人员。 在另一个实施例中，文档对象建模解析用于识别网页的结构。 在另一个实施例中，支持向量机用于对每个信息块进行分类。