- 专利标题: Automated response system
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申请号: US13955298申请日: 2013-07-31
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公开(公告)号: US09077802B2公开(公告)日: 2015-07-07
- 发明人: Kulvir S. Bhogal , William A. Griffith , Indran Naick , Mark W. Talbot
- 申请人: International Business Machines Corporation
- 申请人地址: US NY Armonk
- 专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址: US NY Armonk
- 代理机构: Cuenot, Forsythe & Kim, LLC
- 主分类号: H04M1/64
- IPC分类号: H04M1/64 ; H04M3/51 ; H04M3/523 ; H04M3/493 ; G10L15/00
摘要:
Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt.
公开/授权文献
- US20150030143A1 AUTOMATED RESPONSE SYSTEM 公开/授权日:2015-01-29
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