Invention Grant
- Patent Title: Method for assembling a business process and for orchestrating the process based on process beneficiary information
- Patent Title (中): 组合业务流程和根据流程受益信息编排流程的方法
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Application No.: US13625566Application Date: 2012-09-24
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Publication No.: US09082109B2Publication Date: 2015-07-14
- Inventor: Nikolay A. Anisimov , Vladimir Mezhibovsky , Brian Galvin
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06Q10/10 ; G06Q10/06

Abstract:
A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
Public/Granted literature
Information query