Invention Grant
- Patent Title: System for analyzing interactions and reporting analytic results to human operated and system interfaces in real time
- Patent Title (中): 用于分析交互并实时向人机界面和系统界面报告分析结果的系统
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Application No.: US13888318Application Date: 2013-05-06
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Publication No.: US09124697B2Publication Date: 2015-09-01
- Inventor: Mark Scott , Jim Barnett
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: G10L15/00
- IPC: G10L15/00 ; H04M3/51 ; H04M3/42 ; G10L17/26
Abstract:
A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
Public/Granted literature
Information query
