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    Method and system for integrating an interaction management system with a business rules management system
    6.
    发明授权
    Method and system for integrating an interaction management system with a business rules management system 有权
    将交互管理系统与业务规则管理系统集成的方法和系统

    公开(公告)号：US09538010B2

    公开(公告)日：2017-01-03

    申请号：US14796899

    申请日：2015-07-10

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC: H04M3/51 ,  H04M3/523 ,  H04M7/00 ,  G06Q10/06

    CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

    METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
    7.
    发明申请
    METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM 有权
    将业务管理系统与业务规则管理系统集成的方法和系统

    公开(公告)号：US20150312415A1

    公开(公告)日：2015-10-29

    申请号：US14796899

    申请日：2015-07-10

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC: H04M3/51 ,  G06Q10/06

    CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

    System for interacting with a web visitor
    8.
    发明授权
    System for interacting with a web visitor 有权

    公开(公告)号：US10275332B2

    公开(公告)日：2019-04-30

    申请号：US15645956

    申请日：2017-07-10

    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    Inventor： Andrey V. Ryabchun ,  Ramesh V. Pattabhiraman ,  Derek Barnes ,  Mark Scott ,  James H. Barnett

    IPC: G06F11/34

    Abstract: A system for interacting with a person browsing a web site has an Internet-connected server and a connected data repository, and software executing on the server from a non-transitory physical medium. The software provides an identity function identifying the person, a selection function checking the data repository for stored information regarding the identified person, including any tracking rules associated with the identified person, and one or more tracking functions monitoring and recording behavior of the person browsing the web site. The one or more tracking functions follow the tracking rules, if any, associated with the identified person in monitoring and recording behavior of the browsing person.

    Method and system for integrating an interaction management system with a business rules management system
    9.
    发明授权
    Method and system for integrating an interaction management system with a business rules management system 有权

    公开(公告)号：US10250750B2

    公开(公告)日：2019-04-02

    申请号：US15892364

    申请日：2018-02-08

    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC: H04M3/51 ,  G06Q10/06 ,  H04M3/523 ,  H04M7/00

    Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

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