发明授权
US09137365B2 Systems and methods of serial media communication in contact handling systems
有权
联系处理系统中串行媒体通信的系统和方法
- 专利标题： Systems and methods of serial media communication in contact handling systems
- 专利标题（中）： 联系处理系统中串行媒体通信的系统和方法
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申请号： US13345517申请日： 2012-01-06
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公开(公告)号： US09137365B2公开(公告)日： 2015-09-15
- 发明人: David O. Peterson , Shane Michael Kelly
- 申请人： David O. Peterson , Shane Michael Kelly
- 申请人地址： US UT Midvale
- 专利权人： inContact, Inc.
- 当前专利权人： inContact, Inc.
- 当前专利权人地址： US UT Midvale
- 代理机构： Maschoff Brennan
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M7/00
摘要：
Methods and apparatus for improving a contact with a customer in a contact handling system are disclosed. The method can include receiving communication from the customer via the first media. The method can include transitioning serially from a first media to a second media. The method can include abandoning the first media during the transition. The method can include receiving communication from the customer via the second media at the contact handling system.
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