Invention Grant
US09237232B1 Recording infrastructure having biometrics engine and analytics service
有权
记录具有生物识别引擎和分析服务的基础设施
- Patent Title: Recording infrastructure having biometrics engine and analytics service
- Patent Title (中): 记录具有生物识别引擎和分析服务的基础设施
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Application No.: US14213507Application Date: 2014-03-14
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Publication No.: US09237232B1Publication Date: 2016-01-12
- Inventor: Jamie Richard Williams , Robert John Barnes , Ian Linsdell , Scott M. Bluman
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: VERINT AMERICAS INC.
- Current Assignee: VERINT AMERICAS INC.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493

Abstract:
Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.
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