Invention Grant
- Patent Title: Call routing to subject matter specialist for network page topic
- Patent Title (中): 呼叫路由到主题专家的网页主题
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Application No.: US14807506Application Date: 2015-07-23
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Publication No.: US09332124B2Publication Date: 2016-05-03
- Inventor: Sean M. Scott
- Applicant: Amazon Technologies, Inc.
- Applicant Address: US WA Seattle
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US WA Seattle
- Agency: Thomas | Horstemeyer, LLP
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/51 ; H04M7/00 ; H04M3/523 ; H04M3/42

Abstract:
Disclosed are various embodiments for location based call routing to a subject matter specialist. A call request is received from a computing device which includes an identifier of a network page. A topic specialist for the network page is identified from the contents of the network page. The call request is completed by establishing a call between the computing device and another computing device which is operated by the topic specialist.
Public/Granted literature
- US20150334239A1 CALL ROUTING TO SUBJECT MATTER SPECIALIST FOR NETWORK PAGE TOPIC Public/Granted day:2015-11-19
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