Invention Grant
- Patent Title: System and method for a context-based rich communication log
- Patent Title (中): 用于基于上下文的丰富通信日志的系统和方法
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Application No.: US12978936Application Date: 2010-12-27
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Publication No.: US09361604B2Publication Date: 2016-06-07
- Inventor: Krishna Kishore Dhara , Rajeshwari Edamadaka , Venkatesh Krishnaswamy , Eunsoo Shim , Xiaotao Wu
- Applicant: Krishna Kishore Dhara , Rajeshwari Edamadaka , Venkatesh Krishnaswamy , Eunsoo Shim , Xiaotao Wu
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06F15/173
- IPC: G06F15/173 ; G06Q10/10

Abstract:
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating a context-based rich communication log. A system configured to practice the method performs a context-based analysis of a history of communication sessions over at least two communication modalities, wherein the context-based analysis considers semantic meaning, temporal relationship, and user activities. The system generates associations between the communication sessions based on the context-based analysis, and generates the context-based rich communication log based on the associations. The context-based analysis can be based on time, session participant identifications, ongoing events, and/or on-demand queries of the communication sessions. The system can then present the context-based rich communication log to a user. The context-based rich communication log can be used as part of at least one of a predictive contacts application, a topic analyzer, a conferencing application, and a personal communication assistant, for example.
Public/Granted literature
- US20120079099A1 SYSTEM AND METHOD FOR A CONTEXT-BASED RICH COMMUNICATION LOG Public/Granted day:2012-03-29
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