公开(公告)号：US08391138B2

公开(公告)日：2013-03-05

申请号：US12614562

申请日：2009-11-09

Applicant: Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

Inventor： Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

IPC: G01R31/08

CPC classification number: H04L67/142 ,  H04L12/66

Abstract: A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices.

公开(公告)号：US09703520B1

公开(公告)日：2017-07-11

申请号：US12038432

申请日：2008-02-27

Applicant: Venkatesh Krishnaswamy ,  Timothy Ian Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

Inventor： Venkatesh Krishnaswamy ,  Timothy Ian Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06F3/14 ,  G06F3/16 ,  G10L21/10

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

公开(公告)号：US09569069B2

公开(公告)日：2017-02-14

申请号：US13248605

申请日：2011-09-29

Applicant: Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Venkatesh Krishnaswamy

Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Venkatesh Krishnaswamy

IPC: G06F3/00 ,  G06F3/0482 ,  G06F3/0481 ,  G06F3/0484

CPC classification number: G06F3/0482 ,  G06F3/0481 ,  G06F3/0484

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for implementing, via a communication device, a set of algorithms to learn about user's usage of the device and provide automated customization to the device's user interface to improve ease of use and productivity of the end-user. This approach does not require the user's involvement by manually customizing the user interface, such as by setting up a speed dial list or a screen layout. The system automates rendering decisions and the content that is rendered based on the usage information. For example, if a user consistently calls a number every Tuesday and Wednesday morning regardless of scheduled calendar information, the communication device can provide a dynamic widget in the user interface for easy access to that number every Tuesday and Wednesday morning. The user can dial the number easily via the widget without the dial pad or a contacts application.

Abstract translation: 这里公开的是用于通过通信设备实现一组算法以了解用户对设备的使用并且向设备的用户界面提供自动定制以提高易用性的系统，方法和非暂时的计算机可读存储介质 和最终用户的生产力。 这种方法不需要用户手动定制用户界面，例如设置快速拨号列表或屏幕布局。 系统根据使用信息自动执行渲染决策和呈现的内容。 例如，如果每个星期二和星期三上午用户始终呼叫一个号码，而不管计划的日历信息如何，通信设备可以在用户界面中提供动态小部件，以便每个星期二和星期三上午容易地访问该号码。 用户可以通过小部件轻松拨号，无需拨号盘或联系人应用程序。

公开(公告)号：US20110110362A1

公开(公告)日：2011-05-12

申请号：US12614562

申请日：2009-11-09

Applicant: Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

Inventor： Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

IPC: H04L12/66

CPC classification number: H04L67/142 ,  H04L12/66

Abstract: A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices.

Abstract translation: 呼叫处理系统包括呼叫处理服务器。 呼叫处理服务器处理使用SIP功能和功能的内部网络的呼叫。 呼叫处理服务器可以从不属于内部网络的一个或多个外部通信端点接收呼叫或向其发送呼叫。 然而，呼叫处理服务器可以将浮动用户代理与来自外部通信端点的通信相关联，并将浮动用户代理锁定到网关。 在锁定到网关并发起呼叫之后，浮动用户代理可以发布呼叫事件状态并接收类似于其他支持SIP的设备的SIP原语。

公开(公告)号：US08929209B2

公开(公告)日：2015-01-06

申请号：US13764496

申请日：2013-02-11

Applicant: Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

Inventor： Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

IPC: G01R31/08 ,  H04L29/08 ,  H04L12/66

CPC classification number: H04L67/142 ,  H04L12/66

Abstract: A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices.

Abstract translation: 呼叫处理系统包括呼叫处理服务器。 呼叫处理服务器处理使用SIP功能和功能的内部网络的呼叫。 呼叫处理服务器可以从不属于内部网络的一个或多个外部通信端点接收呼叫或向其发送呼叫。 然而，呼叫处理服务器可以将浮动用户代理与来自外部通信端点的通信相关联，并将浮动用户代理锁定到网关。 在锁定到网关并发起呼叫之后，浮动用户代理可以发布呼叫事件状态并接收类似于其他支持SIP的设备的SIP原语。

公开(公告)号：US20130156026A1

公开(公告)日：2013-06-20

申请号：US13764496

申请日：2013-02-11

Applicant: Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

Inventor： Mehmet C. Balasaygun ,  Rajeshwari Edamadaka ,  Harsh V. Mendiratta ,  Stephen M. Milton ,  Timothy I. Ross

IPC: H04L29/08

CPC classification number: H04L67/142 ,  H04L12/66

Abstract: A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices.

Abstract translation: 呼叫处理系统包括呼叫处理服务器。 呼叫处理服务器处理使用SIP功能和功能的内部网络的呼叫。 呼叫处理服务器可以从不属于内部网络的一个或多个外部通信端点接收呼叫或向其发送呼叫。 然而，呼叫处理服务器可以将浮动用户代理与来自外部通信端点的通信相关联，并将浮动用户代理锁定到网关。 在锁定到网关并发起呼叫之后，浮动用户代理可以发布呼叫事件状态并接收类似于其他支持SIP的设备的SIP原语。

公开(公告)号：US08041765B1

公开(公告)日：2011-10-18

申请号：US12038521

申请日：2008-02-27

Applicant: Venkatesh Krishnaswamy ,  Timothy Ian Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara

Inventor： Venkatesh Krishnaswamy ,  Timothy Ian Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara

IPC: G06F15/16

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: A method, apparatus and computer program product for providing additional information related to a sender of a communication is presented. A communication intended for a recipient is received, the communication including information related to the sender of the communication. A Personal Virtual Assistant (PVA) acquires in real time additional information related to the sender of the communication. The additional information related to the sender of the communication is then presented to the recipient attached to the communication where possible. The PVA is capable of acting on the recipient's real time instructions relating to the additional information.

Abstract translation: 提出了一种用于提供与通信发送者相关的附加信息的方法，装置和计算机程序产品。 接收用于接收者的通信，该通信包括与通信发送者有关的信息。 个人虚拟助理（PVA）实时获取与通信发送者有关的附加信息。 然后，在可能的情况下，将与通信发送者相关的附加信息呈现给附着于该通信的接收者。 PVA能够对接收者的与附加信息有关的实时指令采取行动。

公开(公告)号：US09361604B2

公开(公告)日：2016-06-07

申请号：US12978936

申请日：2010-12-27

Applicant: Krishna Kishore Dhara ,  Rajeshwari Edamadaka ,  Venkatesh Krishnaswamy ,  Eunsoo Shim ,  Xiaotao Wu

Inventor： Krishna Kishore Dhara ,  Rajeshwari Edamadaka ,  Venkatesh Krishnaswamy ,  Eunsoo Shim ,  Xiaotao Wu

IPC: G06F15/173 ,  G06Q10/10

CPC classification number: G06Q10/107

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating a context-based rich communication log. A system configured to practice the method performs a context-based analysis of a history of communication sessions over at least two communication modalities, wherein the context-based analysis considers semantic meaning, temporal relationship, and user activities. The system generates associations between the communication sessions based on the context-based analysis, and generates the context-based rich communication log based on the associations. The context-based analysis can be based on time, session participant identifications, ongoing events, and/or on-demand queries of the communication sessions. The system can then present the context-based rich communication log to a user. The context-based rich communication log can be used as part of at least one of a predictive contacts application, a topic analyzer, a conferencing application, and a personal communication assistant, for example.

Abstract translation: 本文公开了用于生成基于上下文的富通信日志的系统，方法和非暂时的计算机可读存储介质。 被配置为实施该方法的系统通过至少两种通信模式对通信会话的历史进行基于上下文的分析，其中基于上下文的分析考虑语义，时间关系和用户活动。 该系统基于上下文分析生成通信会话之间的关联，并且基于关联生成基于上下文的富通信日志。 基于上下文的分析可以基于通信会话的时间，会话参与者标识，持续事件和/或按需查询。 然后，系统可以向用户呈现基于上下文的富通信日志。 例如，基于上下文的富通信日志可以用作预测联系人应用程序，主题分析器，会议应用程序和个人通信助理中的至少一个的一部分。

公开(公告)号：US20130163741A1

公开(公告)日：2013-06-27

申请号：US13337467

申请日：2011-12-27

Applicant: MEHMET BALASAYGUN ,  RAJESHWARI EDAMADAKA ,  VENKATESH KRISHNASWAMY

Inventor： MEHMET BALASAYGUN ,  RAJESHWARI EDAMADAKA ,  VENKATESH KRISHNASWAMY

IPC: H04M3/42

CPC classification number: H04M3/4935 ,  H04M3/42059 ,  H04M3/42068 ,  H04M2203/2011 ,  H04M2203/2038 ,  H04M2203/551 ,  H04M2203/556

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhanced call routing. A system configured to practice the method determines the communicative intent of a caller based on the caller's identity, communication history, job title, and/or other factors. Based on this communicative intent, the system develops a list of most probable call destinations. From this list of most probable call destinations, the system selects the most-likely call destination the destination most likely to meet the needs of the caller based on the subject received. Then the system can initialize communications are then initialized between the user and the most-likely call destination.

Abstract translation: 这里公开了用于增强呼叫路由的系统，方法和非暂时性计算机可读存储介质。 被配置为实施该方法的系统基于呼叫者的身份，通信历史，职称和/或其他因素确定呼叫者的交际意图。 基于这种沟通意图，系统开发了最可能的呼叫目的地列表。 从最可能的呼叫目的地列表中，系统根据所接收的主题，选择目的地最可能满足呼叫者需求的最可能的呼叫目的地。 然后系统可以初始化通信，然后在用户和最可能的呼叫目的地之间初始化。

公开(公告)号：US07978828B1

公开(公告)日：2011-07-12

申请号：US11584781

申请日：2006-10-19

Applicant: Rajeshwari Edamadaka ,  Timothy Ian Ross ,  James Edward Moore

Inventor： Rajeshwari Edamadaka ,  Timothy Ian Ross ,  James Edward Moore

IPC: H04M11/00

CPC classification number: H04L65/1096 ,  H04L51/16 ,  H04L51/36 ,  H04L67/146 ,  H04M3/533 ,  H04M2250/60

Abstract: A system collects a plurality of communications including at least two different types of communications. The system links the plurality of communications with an identifier that can be used to identify the plurality of communications, and stores the plurality of communications. The system allows a user to perform an action on at least one of the plurality of communications.

Abstract translation: 系统收集包括至少两种不同类型的通信的多个通信。 系统将多个通信与可用于识别多个通信的标识符相连，并存储多个通信。 系统允许用户对多个通信中的至少一个进行动作。