Invention Grant
US09462435B2 System and methods for integrating short message service messaging with contact center applications
有权
将短消息服务消息传递与联络中心应用程序集成的系统和方法
- Patent Title: System and methods for integrating short message service messaging with contact center applications
- Patent Title (中): 将短消息服务消息传递与联络中心应用程序集成的系统和方法
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Application No.: US14161602Application Date: 2014-01-22
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Publication No.: US09462435B2Publication Date: 2016-10-04
- Inventor: Nikolay Anisimov , Yevgeniy Petrovykh , Sergey B. Belov , Mark Scott
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04W4/00
- IPC: H04W4/00 ; H04W4/14 ; H04M3/51 ; H04W40/02 ; H04L12/18 ; H04L12/58 ; H04W88/16
Abstract:
A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
Public/Granted literature
- US20150018022A1 SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS Public/Granted day:2015-01-15
Information query
