Invention Grant
US09488947B2 Method and system for managing field convertible customer replaceable components
有权
用于管理现场可转换客户可更换组件的方法和系统
- Patent Title: Method and system for managing field convertible customer replaceable components
- Patent Title (中): 用于管理现场可转换客户可更换组件的方法和系统
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Application No.: US12429049Application Date: 2009-04-23
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Publication No.: US09488947B2Publication Date: 2016-11-08
- Inventor: Nitin Shenoy , Joanna Brown , Timothy Thomas , Cheryl Koenig , Michael Kirby
- Applicant: Nitin Shenoy , Joanna Brown , Timothy Thomas , Cheryl Koenig , Michael Kirby
- Applicant Address: US CT Norwalk
- Assignee: Xerox Corporation
- Current Assignee: Xerox Corporation
- Current Assignee Address: US CT Norwalk
- Agent Kevin Soules; Kermit D. Lopez; Luis M. Ortiz
- Main IPC: G03G15/00
- IPC: G03G15/00 ; G06Q10/06 ; G06Q10/08 ; G06Q10/00 ; H04N1/00

Abstract:
A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created and remotely installed on the device. The replaceable components associated with the device can be easily changed from a designation as a customer service engineer replacement component to an operator replacement component and vice versa. A determination that an operator is allowed to replace the component can be made based on a training level provided to the operator, the component availability, a usage pattern, and/or a security level. Such an approach enables the operator to perform the majority of maintenance on the device without requiring the services of a field engineer.
Public/Granted literature
- US20100274600A1 METHOD AND SYSTEM FOR MANAGING FIELD CONVERTIBLE CUSTOMER REPLACEABLE COMPONENTS Public/Granted day:2010-10-28
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