Invention Grant
- Patent Title: System and method for social message classification based on influence
- Patent Title (中): 基于影响的社会信息分类系统与方法
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Application No.: US13708915Application Date: 2012-12-07
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Publication No.: US09497289B2Publication Date: 2016-11-15
- Inventor: Alex Khodorenko , Vladimir Pimtchenkov , Sergey B. Belov , Yevgeniy Petrovykh , Patrick Mackey
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie, LLP
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L29/08
Abstract:
A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
Public/Granted literature
- US20140164502A1 SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE Public/Granted day:2014-06-12
Information query
