发明授权
- 专利标题： System for communication routing
- 专利标题（中）： 通信路由系统
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申请号： US15098640申请日： 2016-04-14
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公开(公告)号： US09565308B2公开(公告)日： 2017-02-07
- 发明人: Philip Wawrzynowicz
- 申请人： Philip Wawrzynowicz
- 申请人地址： US CT Hartford
- 专利权人： Hartford Fire Insurance Company
- 当前专利权人： Hartford Fire Insurance Company
- 当前专利权人地址： US CT Hartford
- 代理机构： Buckley, Maschoff & Talwalkar LLC
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/523 ; H04M3/24 ; H04L12/26 ; G06F3/0481 ; G06F3/0482 ; G06F3/0484 ; G06F17/24
摘要：
A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.
公开/授权文献
- US20160234386A1 SYSTEM FOR COMMUNICATION ROUTING 公开/授权日：2016-08-11
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