公开(公告)号：US09565308B2

公开(公告)日：2017-02-07

申请号：US15098640

申请日：2016-04-14

申请人： Philip Wawrzynowicz

发明人： Philip Wawrzynowicz

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  H04M3/24 ,  H04L12/26 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/0484 ,  G06F17/24

CPC分类号： H04M3/5141 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/246 ,  G06Q40/08 ,  H04L43/06 ,  H04L51/14 ,  H04M3/24 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/42 ,  H04M2242/12

摘要： A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.

摘要翻译： 提供了一种系统，方法，装置，装置和计算机程序代码，其中接收电子通信。 从关系数据库平台访问通信路由矩阵，以选择所接收的通信的服务代表。 然后可以根据所选择的服务代表来安排接收到的通信路由。

公开(公告)号：US20190266254A1

公开(公告)日：2019-08-29

申请号：US15904781

申请日：2018-02-26

申请人： Jeremy D. Blumenfeld ,  Satish K Kasala ,  Kristin Ann Lede ,  Nathan M. Swaim ,  Philip Wawrzynowicz

发明人： Jeremy D. Blumenfeld ,  Satish K Kasala ,  Kristin Ann Lede ,  Nathan M. Swaim ,  Philip Wawrzynowicz

IPC分类号： G06F17/30 ,  G06N99/00 ,  G06N3/00 ,  G06Q40/08 ,  G06F17/27

摘要： According to some embodiments, an artificial intelligence orchestration platform may automatically determine an intent of an electronic record (e.g., an email message, text, translated voice channel request, etc.) associated with a request (e.g., by communicating with a classification platform service or analyzing the electronic record). Based on an indication of intent, an entity extraction platform may extract at least one requisite entity identifier from the electronic record in accordance with a transaction requirement. A robotic automation platform may then process the request utilizing the indication of intent and the extracted requisite entity identifier. For example, the robotic automation platform may transmit a complete response to the request, pre-populate data in a template provided to a human knowledge worker, determine additional information associated with the request, etc.

公开(公告)号：US20170104873A1

公开(公告)日：2017-04-13

申请号：US15388116

申请日：2016-12-22

申请人： Philip Wawrzynowicz

发明人： Philip Wawrzynowicz

IPC分类号： H04M3/51 ,  H04M3/523

CPC分类号： H04M3/5141 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/246 ,  G06Q40/08 ,  H04L43/06 ,  H04L51/14 ,  H04M3/24 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/42 ,  H04M2242/12

摘要： A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.

公开(公告)号：US20140161247A1

公开(公告)日：2014-06-12

申请号：US13857470

申请日：2013-04-05

申请人： Philip Wawrzynowicz

发明人： Philip Wawrzynowicz

IPC分类号： H04M3/523

CPC分类号： H04M3/5141 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/246 ,  G06Q40/08 ,  H04L43/06 ,  H04L51/14 ,  H04M3/24 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/42 ,  H04M2242/12

摘要： A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to select a service representative for the received telephone call. It may then be arranged for the received telephone call to be routed in accordance with the selected service representative.

公开(公告)号：US20160234386A1

公开(公告)日：2016-08-11

申请号：US15098640

申请日：2016-04-14

申请人： Philip Wawrzynowicz

发明人： Philip Wawrzynowicz

IPC分类号： H04M3/51 ,  H04M3/24 ,  G06F17/24 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/0484 ,  H04M3/523 ,  H04L12/26

CPC分类号： H04M3/5141 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/246 ,  G06Q40/08 ,  H04L43/06 ,  H04L51/14 ,  H04M3/24 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/42 ,  H04M2242/12

摘要： A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.

公开(公告)号：US08798256B2

公开(公告)日：2014-08-05

申请号：US13857470

申请日：2013-04-05

申请人： Philip Wawrzynowicz

发明人： Philip Wawrzynowicz

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5141 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/246 ,  G06Q40/08 ,  H04L43/06 ,  H04L51/14 ,  H04M3/24 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/42 ,  H04M2242/12

摘要： A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to select a service representative for the received telephone call. It may then be arranged for the received telephone call to be routed in accordance with the selected service representative.

摘要翻译： 提供了一种系统，方法，装置，装置和计算机程序代码，其中接收到电话呼叫。 从关系数据库平台访问电话呼叫路由矩阵，以选择所接收的电话呼叫的服务代表。 然后可以根据所选择的服务代表来安排接收到的电话呼叫路由。