Invention Grant
US09578174B2 System and method for out-of-band communication with contact centers
有权
与联络中心进行带外通信的系统和方法
- Patent Title: System and method for out-of-band communication with contact centers
- Patent Title (中): 与联络中心进行带外通信的系统和方法
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Application No.: US14846683Application Date: 2015-09-04
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Publication No.: US09578174B2Publication Date: 2017-02-21
- Inventor: Slava Sayko
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M11/00 ; H04M3/51 ; H04M7/00 ; H04M3/523
Abstract:
A method for connecting a website user to a contact center includes: establishing a communication channel between a user and an agent of the contact center, the communication channel comprising a voice communication channel; establishing a supplemental channel between the user and the contact center for exchanging data between the user and the contact center; and storing the data exchanged in the supplemental channel in association with the communication channel.
Public/Granted literature
- US20150381808A1 SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS Public/Granted day:2015-12-31
Information query
