Invention Grant
US09596344B2 System and method for encrypting and recording media for a contact center 有权
为联络中心加密和记录媒体的系统和方法

System and method for encrypting and recording media for a contact center
Abstract:
A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.
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