Invention Grant
US09596344B2 System and method for encrypting and recording media for a contact center
有权
为联络中心加密和记录媒体的系统和方法
- Patent Title: System and method for encrypting and recording media for a contact center
- Patent Title (中): 为联络中心加密和记录媒体的系统和方法
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Application No.: US14015983Application Date: 2013-08-30
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Publication No.: US09596344B2Publication Date: 2017-03-14
- Inventor: Henry R. Lum , Vladimir Filonov , Jeffrey Culbert , Daniel Blander , Somasundaram Subramaniam , Angelo Cicchitto , Paul Gvildys
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04L29/06
- IPC: H04L29/06 ; H04M3/28 ; H04M3/22 ; H04M3/51 ; H04M1/656 ; H04M3/42 ; H04Q3/00 ; H04W4/16 ; H04W12/04 ; H04W24/04 ; H04W40/20 ; H04L9/08

Abstract:
A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.
Public/Granted literature
- US20140270154A1 SYSTEM AND METHOD FOR ENCRYPTING AND RECORDING MEDIA FOR A CONTACT CENTER Public/Granted day:2014-09-18
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