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公开(公告)号：US11835560B2
公开(公告)日：2023-12-05
申请号：US18160651
申请日：2023-01-27
申请人： X Development LLC
IPC分类号： H01H31/02 , G01R29/08 , G01R27/28 , G01R31/08 , G01R31/52 , G01R31/58 , G01R1/067 , H04M1/24 , H04M3/28 , H04M3/30
CPC分类号： G01R29/0842 , G01R1/06788 , G01R27/28 , G01R29/0878 , G01R31/085 , G01R31/52 , G01R31/58 , H04M1/24 , H04M3/28 , H04M3/30
摘要： This disclosure describes a system and method for generating images by performing TEM surveys using pre-existing infrastructure such as transmission lines, or power lines, and naturally occurring transients such as lightning strikes or load switching. A relatively inexpensive sensor array can be installed on overhead power lines (e.g., electrical transmission or sub-transmission lines) which can detect transients in the overhead power lines. Transients in the overhead power lines can cause the power lines to emit pulses of electromagnetic (EM) radiation, which propagate into the earth's subsurface. This sudden change in electromagnetic field in the subsurface can induce eddy currents, which in turn emit return EM radiation that can propagate back to the overhead power line and induce secondary voltage and current transients. The magnitude of these secondary transients, and their time delay from the original transient are influenced by the properties of the subsurface in which the eddy currents formed.
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公开(公告)号：US11790886B2
公开(公告)日：2023-10-17
申请号：US17091370
申请日：2020-11-06
发明人： Alok Kulkarni , Geoff Willshire , Thomas Fejes
摘要： A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.
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公开(公告)号：US20230164100A1
公开(公告)日：2023-05-25
申请号：US17994365
申请日：2022-11-27
发明人： Thomas Fejes , Michael Monegan
IPC分类号： H04L51/046 , G06F11/36 , H04L12/46 , H04L43/50 , H04L51/02 , H04M3/28 , H04M3/51 , H04M7/00 , H04L43/55 , H04L51/214
CPC分类号： H04L51/046 , G06F11/3664 , H04L12/4625 , H04L43/50 , H04L43/55 , H04L51/02 , H04L51/214 , H04M3/28 , H04M3/5175 , H04M3/5191 , H04M7/0045 , H04L41/5083
摘要： A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center’s automated response systems understand the queries and respond appropriately.
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公开(公告)号：US11265272B2
公开(公告)日：2022-03-01
申请号：US16877867
申请日：2020-05-19
发明人： Alok Kulkarni , Geoff Willshire
IPC分类号： H04L12/58 , H04L29/08 , H04L51/046 , H04M3/51 , H04M3/32 , H04L67/02 , H04M3/28 , H04L51/02 , H04M7/00 , H04L43/55 , H04L41/50 , H04L43/50 , H04L51/00 , H04L51/04
摘要： A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.
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公开(公告)号：US10608920B2
公开(公告)日：2020-03-31
申请号：US15864788
申请日：2018-01-08
发明人： Geoff Stewart , Douglas Bellinger
摘要： A test webpage triggers a remote computer to obtain a token for the performance test from a test data collection server. The test webpage triggers the remote computer to transmit the token to a reflector server to initiate the performance test. The reflector server initiates the performance test upon validating the token. The reflector server performs bidirectional communication of test data over a Web Real-Time Communication (WebRTC) data channel using a loss tolerant protocol with the remote computer. The remote computer is able to determine computer-endpoint test results from the bidirectional communication of test data. The reflector server determines server-endpoint test results from the bidirectional communication of test data. The reflector server transmits the server-endpoint test results to the remote computer. The test webpage triggers the remote computer to transmit the computer-endpoint and the server-endpoint test results to the test data collection server.
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公开(公告)号：US10469418B2
公开(公告)日：2019-11-05
申请号：US15789667
申请日：2017-10-20
发明人： Geoff Willshire
摘要： An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.
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7.发明授权公开(公告)号：US10313218B2
公开(公告)日：2019-06-04
申请号：US15675359
申请日：2017-08-11
申请人： 2236008 Ontario Inc.
摘要： A system and method receives one or more captured signals through a captured audio path and produces one or more playback signals through a playback audio path. The system and method executes one or more signal processing functions and measures the delays within the playback audio path and captured audio path during operation of the one or more signal processing functions. The system and method stores the measured delays in a memory and compensates the one or more signal processing functions for the playback delay and the capture delay.
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8.发明授权公开(公告)号：US10264119B2
公开(公告)日：2019-04-16
申请号：US15098932
申请日：2016-04-14
申请人： TQ DELTA, LLC
IPC分类号： H04M3/30 , H04B3/46 , H04L1/00 , H04L1/08 , H04L1/18 , H04L1/24 , H04L5/14 , H04L27/26 , H04M3/22 , H04L27/34 , H04M3/28
摘要： Upon detection of a trigger, such as the exceeding of an error threshold or the direction of a user, a diagnostic link system enters a diagnostic information transmission mode. This diagnostic information transmission mode allows for two modems to exchange diagnostic and/or test information that may not otherwise be exchangeable during normal communication. The diagnostic information transmission mode is initiated by transmitting an initiate diagnostic link mode message to a receiving modem accompanied by a cyclic redundancy check (CRC). The receiving modem determines, based on the CRC, if a robust communications channel is present. If a robust communications channel is present, the two modems can initiate exchange of the diagnostic and/or test information. Otherwise, the transmission power of the transmitting modem is increased and the initiate diagnostic link mode message re-transmitted to the receiving modem until the CRC is determined to be correct.
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公开(公告)号：US10069963B2
公开(公告)日：2018-09-04
申请号：US15185725
申请日：2016-06-17
申请人： Oki Data Corporation
发明人： Kimiaki Ogawa
摘要： A communication device includes: a signal generator configured to generate a first signal and supply the first signal to a telephone line; a terminator having a variable terminal impedance as seen from the telephone line; a detector configured to detect a difference between the terminal impedance and a line impedance of the telephone line; and a controller configured to determine the terminal impedance so that the difference is reduced.
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公开(公告)号：US10063693B2
公开(公告)日：2018-08-28
申请号：US15723019
申请日：2017-10-02
发明人： Henry R. Lum , Vladimir Filonov , Jeffrey Culbert , Daniel Blander , Somasundaram Subramaniam , Angelo Cicchitto , Paul Gvildys
IPC分类号： H04L12/16 , H04M3/28 , H04M3/51 , H04M1/656 , H04M3/42 , H04L29/06 , H04Q3/00 , H04W4/16 , H04W24/04 , H04W40/20 , H04M3/22 , H04L9/08 , H04W12/04
CPC分类号： H04M3/28 , H04L9/0819 , H04L9/0822 , H04L65/1006 , H04L65/104 , H04L65/105 , H04L65/1063 , H04L65/1076 , H04L65/605 , H04L2209/24 , H04M1/656 , H04M3/22 , H04M3/2218 , H04M3/42221 , H04M3/42348 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M2203/551 , H04M2203/609 , H04Q3/00 , H04W4/16 , H04W12/04 , H04W24/04 , H04W40/20
摘要： A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.
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