Invention Grant
- Patent Title: Quality-based phone routing
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Application No.: US15043046Application Date: 2016-02-12
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Publication No.: US09674765B2Publication Date: 2017-06-06
- Inventor: Zachary Lee Yeager , Ajit Kumar , Jon Russell Jay , Joseph Daniel Sullivan
- Applicant: Amazon Technologies, Inc.
- Applicant Address: US WA Seattle
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US WA Seattle
- Agency: Thomas | Horstemeyer, LLP
- Main IPC: H04M7/00
- IPC: H04M7/00 ; H04W40/12 ; H04M3/22 ; H04M15/00 ; H04W40/20 ; H04M3/51
Abstract:
Disclosed are various embodiments for a call routing application. Routes are evaluated according to aggregated call quality data with respect to a call endpoint. A route is selected according to the evaluation, call costs, or other criteria. A call is then routed via the route to the call endpoint.
Public/Granted literature
- US20160165513A1 QUALITY-BASED PHONE ROUTING Public/Granted day:2016-06-09
Information query
