Invention Grant
- Patent Title: Method for selecting interactive voice response modes using human voice detection analysis
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Application No.: US14447537Application Date: 2014-07-30
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Publication No.: US09721565B2Publication Date: 2017-08-01
- Inventor: S. Michael Perlmutter
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; G10L15/20 ; G10L15/30 ; G10L21/0208 ; G10L25/78 ; H04M3/493
Abstract:
In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.
Public/Granted literature
- US20140341361A1 METHOD FOR SELECTING INTERACTIVE VOICE RESPONSE MODES USING HUMAN VOICE DETECTION ANALYSIS Public/Granted day:2014-11-20
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