Automated speech recognition proxy system for natural language understanding
Abstract:
An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs. In some embodiments, the ASR proxy dynamically selects one or more recognizers based at least in part on the identified grammar and the time length of the utterance.
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