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1.发明授权公开(公告)号：US11606463B1
公开(公告)日：2023-03-14
申请号：US16836487
申请日：2020-03-31
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Michael Johnston , Ethan Selfridge , Phillip Gray , Patrick Haffner
Abstract: A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more automation. The system may use a modular design, with separate components for carrying out different system functions and sub-functions, and with frameworks for selecting the component best able to respond to a given customer conversation.
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公开(公告)号：US10810997B2
公开(公告)日：2020-10-20
申请号：US16155813
申请日：2018-10-09
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Larissa Lapshina , Alwin B Carus
Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.
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公开(公告)号：US10789943B1
公开(公告)日：2020-09-29
申请号：US16120182
申请日：2018-08-31
Applicant: Interactions LLC
Inventor： Larissa Lapshina , Mahnoosh Mehrabani Sharifbad , David Thomson , Yoryos Yeracaris
Abstract: An interactive response system combines human intelligence (HI) subsystems with artificial intelligence (AI) subsystems to facilitate overall capability of multi-channel user interfaces. The system permits imperfect AI subsystems to nonetheless lessen the burden on HI subsystems. A combined AI and HI proxy is used to implement an interactive omnichannel system, and the proxy dynamically determines how many AI and HI subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the AI recognition and availability of HI resources. Furthermore the system uses information from prior recognitions to automatically build, test, predict confidence, and maintain AI models and HI models for system recognition improvements.
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公开(公告)号：US10147419B2
公开(公告)日：2018-12-04
申请号：US15251868
申请日：2016-08-30
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Larissa Lapshina , Alwin B. Carus
Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.
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公开(公告)号：US10049676B2
公开(公告)日：2018-08-14
申请号：US15648385
申请日：2017-07-12
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Alwin B Carus , Larissa Lapshina
Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically selects one or more recognizers from a language model and a human agent to recognize user input. Selection of the one or more recognizers is based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.
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Patent Agency Ranking
6.发明授权公开(公告)号：US12003668B1
公开(公告)日：2024-06-04
申请号：US17346071
申请日：2021-06-11
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Michael Johnston , Ethan Selfridge , Phillip Gray , Patrick Haffner
CPC classification number: H04M3/4938 , G10L13/00 , G10L15/01 , G10L21/10 , H04M3/4933 , H04M3/4936 , H04M3/5232 , H04M3/5237 , H04M3/5315 , H04M3/5322 , H04M2203/355
Abstract: A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more automation. The system may use a modular design, with separate components for carrying out different system functions and sub-functions, and with frameworks for selecting the component best able to respond to a given customer conversation.
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公开(公告)号：US20190043484A1
公开(公告)日：2019-02-07
申请号：US16155813
申请日：2018-10-09
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Larissa Lapshina , Alwin B Carus
Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.
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公开(公告)号：US20170309276A1
公开(公告)日：2017-10-26
申请号：US15648385
申请日：2017-07-12
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Alwin B. Carus , Larissa Lapshina
CPC classification number: G10L17/10 , G10L15/197 , G10L15/22 , G10L15/285 , G10L15/30 , G10L15/32 , G10L25/39
Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.
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公开(公告)号：US09741347B2
公开(公告)日：2017-08-22
申请号：US14958833
申请日：2015-12-03
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Alwin B Carus , Larissa Lapshina
CPC classification number: G10L17/10 , G10L15/197 , G10L15/22 , G10L15/285 , G10L15/30 , G10L15/32 , G10L25/39
Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs. In some embodiments, the ASR proxy dynamically selects one or more recognizers based at least in part on the identified grammar and the time length of the utterance.
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10.发明申请公开(公告)号：US20160086606A1
公开(公告)日：2016-03-24
申请号：US14958833
申请日：2015-12-03
Applicant: Interactions LLC
Inventor： Yoryos Yeracaris , Alwin B. Carus , Larissa Lapshina
IPC: G10L17/10 , G10L25/39 , G10L15/28 , G10L15/197 , G10L15/30
CPC classification number: G10L17/10 , G10L15/197 , G10L15/22 , G10L15/285 , G10L15/30 , G10L15/32 , G10L25/39
Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.
Abstract translation: 交互式响应系统将HSR子系统与ASR子系统相结合，以便于语音用户界面的整体能力。 该系统允许不完美的ASR子系统，以缓解HSR子系统的负担。 ASR代理用于实现IVR系统，代理根据诸如ASR的置信阈值和HSR的人力资源的可用性等因素，动态地确定ASR和HSR子系统对任何特定话语进行识别的程度。
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