A voice service evaluation processing method and apparatus may include acquiring record data related to a to-be-evaluated voice service; using a voice service evaluation model that is acquired according to record data related to a voice service to evaluate the record data related to the to-be-evaluated voice service, so as to acquire an evaluation value of the record data related to the to-be-evaluated voice service; and performing, according to the evaluation value, evaluation processing on a voice service corresponding to the record data related to the to-be-evaluated voice service. The embodiments of the present disclosure provide a more reliable basis for improvement and optimization of a voice service. In addition, an actual status of a network may further be reflected according to evaluation performed on record data related to the voice service, and adjustment on a network indicator may further be performed according to the reflected network status.