A device may receive information that identifies a failover configuration associated with a user device. The failover configuration may identify a backup user device. The device may receive information indicating that a failover condition, identified in the failover configuration, has been satisfied. The device may identify the backup user device based on receiving the information indicating that the failover condition has been satisfied. The device may contact the backup user device based on identifying the backup user device. The device may determine that a service request, associated with a service and intended for the user device, is to be forwarded to the backup user device based on contacting the backup user device. The service may be identified by the failover configuration. The device may forward the service request to the backup user device to permit the backup user device to obtain the service rather than the user device.