- Patent Title: Graphical user interface with contact center performance visualizer
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Application No.: US14086944Application Date: 2013-11-21
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Publication No.: US09912813B2Publication Date: 2018-03-06
- Inventor: Leonid Vymenets , David Beilis , Michael Davies , Aaron Surty , Vyacheslav Zhakov , Vidas Placiakis
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; G06T11/60 ; G06T11/00 ; G06T11/20 ; G06Q10/10 ; G06Q10/06 ; G06Q50/30

Abstract:
A system and method for monitoring and visualizing contact center performance via a graphical user interface. A processor identifies a plurality of contact center metrics, identifies predicted values for the plurality of contact center metrics, and displays a reference geometric object having a plurality of vertices representing the predicted values for the plurality of contact center metrics. The processor also determines actual values for the plurality of contact center metrics and overlays over the display of the reference geometric object, a display of a current geometric object. The current geometric object has a plurality of vertices representing the actual values for the plurality of contact center metrics. Deviation of the current geometric object from the reference geometric object is an indication of deviation of one or more actual values from the predicted values.
Public/Granted literature
- US20140211933A1 Graphical User Interface With Contact Center Performance Visualizer Public/Granted day:2014-07-31
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