发明授权
- 专利标题： Method and system for automatic assignment of sales opportunities to human agents
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申请号： US12098237申请日： 2008-04-04
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公开(公告)号： US09916584B2公开(公告)日： 2018-03-13
- 发明人: Jamshid Abdollahi Vayghan , Philip Shilung Yu
- 申请人： Jamshid Abdollahi Vayghan , Philip Shilung Yu
- 申请人地址： US NY Armonk
- 专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址： US NY Armonk
- 代理机构： McGinn IP Law Group, PLLC
- 代理商 Daniel P. Morris
- 主分类号： G06Q10/00
- IPC分类号： G06Q10/00 ; G06Q30/00 ; G06Q10/06 ; G06Q30/02
摘要：
A method (and system) of assigning a sales opportunity, includes creating an assignment model based on clustering historical sales opportunities, and providing a scoring mechanism on a plurality of sales agents for automatically optimizing an assignment of at least one sales opportunity to at least one of the plurality of sales agents.
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