A system and method are provided for automatically provisioning auser's telephone service (e.g., a complementary network service).A request to add, change or disconnect a service element or feature is received at a web server (104), telephone server (102) or other entry point (e.g., resubmit server) (106). A generic order object is created to identiy the service feature(s) to be affected, how it is to be provisioned, the user's service provider (e.g., LEC (Local Exchange Carrier), wireless carrier) and may provide additional information needed to complete the provisioning. The generic order object is automatically converted into a form specific to the provider. When a response is recieved from the service provider, the system may update the status of the order to indicate success, notify the user of the order status, re-submit an order that was unsuccessful, notify an operator if intervention is required, initiate resubmission of the order, etc.