Invention Application
- Patent Title: CUSTOMER CARE MOBILE APPLICATION
- Patent Title (中): 客户关怀移动应用
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Application No.: PCT/US2013/074838Application Date: 2013-12-12
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Publication No.: WO2014093729A1Publication Date: 2014-06-19
- Inventor: ALEKSIN, Sergey , KOCHARLAKOTA, Viswanath , BABYAK, Denys , FYLYPENKO, Oleg , GATTO, Alan , KINGSTON, Annie , COTTLE, Dean , YEGGONI, Ramamohan , SAINT-MARC, Jerome , TE BOOIJ, Merijn , BARANOVSKY, Vladislav , MEZHIBOVSKY, Vladimir , BRAZHNK, Anton , DUCLOS, Gregory, Jacob , ANDERSON, Dave, H. , GARCIA, Ernesto, Garcia , JAMES, William, Edward , HEMERLRIJK, Sonja, Hoffman
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- Agency: CHANG, Josephine, E.
- Priority: US13/776,669 20130225; US13/776,702 20130225; US61/739,680 20121219; US13/778,081 20130226; US61/736,534 20121212; US13/776,665 20130225; US13/776,684 20130225
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; H04W4/02
Abstract:
A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.
Information query
