Invention Application
- Patent Title: CALL CENTER A2P-TO-P2P MESSAGE ROUTING CONVERSION
- Patent Title (中): 呼叫中心A2P到P2P消息路由转换
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Application No.: PCT/US2016/029665Application Date: 2016-04-28
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Publication No.: WO2016176390A1Publication Date: 2016-11-03
- Inventor: LEW, Eugene Lee
- Applicant: HEYWIRE, INC.
- Applicant Address: 1 Canal Park, Suite 1130 Cambridge, Massachusetts 02141 US
- Assignee: HEYWIRE, INC.
- Current Assignee: HEYWIRE, INC.
- Current Assignee Address: 1 Canal Park, Suite 1130 Cambridge, Massachusetts 02141 US
- Agency: GAIMAN, Barry et al.
- Priority: US14/700,325 20150430
- Main IPC: H04W4/12
- IPC: H04W4/12 ; H04W4/18 ; H04W88/18 ; H04L12/58
Abstract:
A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.
Information query
