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1.发明公开SYSTEMS AND METHODS FOR COLLECTING, TRACKING, AND STORING SYSTEM PERFORMANCE AND EVENT DATA FOR COMPUTING DEVICES 审中-公开系统和方法探测，跟踪及存储系统的性能和事件数据计算元件
公开(公告)号：EP3044681A1
公开(公告)日：2016-07-20
申请号：EP14843613.2
申请日：2014-09-12
申请人： Assurant Inc. , Mobile Defense Inc.
发明人： BREWER, Dustin , SAUNDERS, Stuart , HURST, Cameron
IPC分类号： G06F11/30
CPC分类号： G06F11/3409 , G06F11/323 , G06F11/3428 , G06F11/3466 , G06F2201/86
摘要： A system is configured to track and store system and event data for various computing devices. The system is configured to associate the various computing devices with profiles based at least in part on characteristics of the computing devices. The system is further configured to compare performance data and/or performance metrics for particular computing devices having a particular profile against all other devices that share the particular profile. The system then displays this comparison to a user of the particular computing device, substantially automatically diagnoses an issue with the particular computing device based on the performance and system event data, and/or enables the user to diagnose the problem based on the performance and system event data.
摘要翻译： 一种系统，被配置成跟踪和存储系统和事件数据为各种计算设备。 该系统被配置成与至少部分地基于在所述计算设备的特征部分轮廓的各种计算设备相关联。 该系统进一步经配置以比较对于具有特定轮廓针对所有其他设备做共享特定简档特定计算设备的性能数据和/或性能度量。 然后，系统会显示此相比于特定的计算设备的用户，基本上自动诊断基于所述性能和系统事件数据的特定计算设备的问题，和/或使用户能够诊断问题-基于所述性能和系统 EVENTDATA。
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2.发明公开SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING MOBILE DEVICE SUPPORT SERVICES 审中-公开系统，方法，设备和计算机程序产品提供支援服务可用于移动设备
公开(公告)号：EP2834740A1
公开(公告)日：2015-02-11
申请号：EP13717925.5
申请日：2013-04-04
发明人： HURST, Cameron , SAUNDERS, Stuart
CPC分类号： H04W4/50 , G06F11/0742 , G06F11/0748 , G06F11/0793 , G06F11/2294 , G06F21/577 , G06F2221/2143 , H04L67/303 , H04W4/60 , H04W84/12
摘要： A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.
摘要翻译： 提供一种用于提供移动设备支持的服务的方法。 该方法可包括监视移动设备的状态。 该方法还可以包括执行在拍摄的devicestatus数据部分以识别潜在的故障并可能影响移动设备的功能至少基于设备诊断。 因此，提供一个相应的系统，装置和计算机程序产品。
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3.发明公开SYSTEMS AND METHODS FOR COLLECTING, TRACKING, AND STORING SYSTEM PERFORMANCE AND EVENT DATA FOR COMPUTING DEVICES 审中-公开SYSTEME UND VERFAHREN ZUR ERFASSUNG，NACHVERFOLGUNG UND SPEICHERUNG VON SYSTEMLEISTUNGS- UND EREIGNISDATENFÜRBERECHNUNGSVORHTHTENEN
公开(公告)号：EP3044681A4
公开(公告)日：2017-07-19
申请号：EP14843613
申请日：2014-09-12
申请人： ASSURANT INC , MOBILE DEFENSE INC
发明人： BREWER DUSTIN , SAUNDERS STUART , HURST CAMERON
CPC分类号： G06F11/3409 , G06F11/323 , G06F11/3428 , G06F11/3466 , G06F2201/86
摘要： A system is configured to track and store system and event data for various computing devices. The system is configured to associate the various computing devices with profiles based at least in part on characteristics of the computing devices. The system is further configured to compare performance data and/or performance metrics for particular computing devices having a particular profile against all other devices that share the particular profile. The system then displays this comparison to a user of the particular computing device, substantially automatically diagnoses an issue with the particular computing device based on the performance and system event data, and/or enables the user to diagnose the problem based on the performance and system event data.
摘要翻译： 系统被配置为跟踪和存储各种计算设备的系统和事件数据。 系统被配置为至少部分地基于计算设备的特性将各种计算设备与简档相关联。 该系统进一步被配置为将具有特定简档的特定计算设备的性能数据和/或性能指标与共享该特定简档的所有其他设备进行比较。 然后系统将该比较显示给特定计算设备的用户，基于性能和系统事件数据基本自动地诊断与特定计算设备的问题，和/或使用户能够基于性能和系统诊断问题 事件数据。
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