公开(公告)号：EP2656304A1

公开(公告)日：2013-10-30

申请号：EP11807820.3

申请日：2011-12-19

Applicant: ABB Inc.

Inventor： SCHROEDER, John ,  SCHUH, Lother ,  WNEK, Maciej

IPC: G06Q90/00

CPC classification number: G05B15/02 ,  G06Q10/06 ,  G06Q50/04 ,  H04L51/00 ,  Y02P90/30

Abstract: Systems and other embodiments for causing a service request to be produced are described. A system can comprise an analysis component that evaluates an information set to produce an evaluation result. The information set can include a first piece of information from a first information source and a second piece of information from a second information source. The system can also comprise a determination component that proactively makes a determination on if a service request should be produced, where the determination based, at least in part, on the evaluation result. The system can further comprise a production component that causes the service request to be produced in response to the determination being positive.