Abstract:
An online manual capable of efficiently identifying a trouble cause and not requiring trouble for updating. A service engineer (SE) connects an SE terminal to a service support system (1) and transmits a trouble event caused in a device to be repaired. In a judgment route data storage section (16), judgment materials for identifying a symptom cause are stored in the descending order of the goodness of fit. A data extraction section (20) extracts the judgment material in that order and represents it to the SE terminal. When the SE selects a judgment material matched with the state of the device to be repaired, the data extraction section (20) extracts a countermeasure action content corresponding to the judgment material from the countermeasure-action data storage section (11), an action data storage section (12), and a content storage section (13) and displays it on the SE terminal.
Abstract:
A maker of a measuring device (1) provides, on a client support system, a WWW server (24) for providing the operation manual of the measuring device (1) in an HTML format, and an ordered article control server (27) for performing a supply control on the expendables of a measuring device (1). The measuring device (1) has a browsing function, and a monitor unit (12) monitors the status of a control unit (11) to display a proper page in the operation manual on a monitor (14a) by requesting a transfer of a URL to the WWW server (24) according to the status of the control unit (11) at that time. Ordering of expendables is possible by means of an ordering screen incorporated in the operation manual.
Abstract:
A monitoring system for monitoring the state of a monitoring object apparatus so as to detect a foretoken of failure. A host computer (100) of a manufacturer/dealer of a clinical check apparatus (200) receives state data of respective parts from parts sensors (203a, 203b, ...) of the clinical check apparatus (200) of a user and the received state data is compared to a prediction condition stored in a condition storage block (104) in a state monitoring block (105), thereby detecting a foretoken of failure. The prediction condition includes a condition created in accordance with service life of each of the parts and a condition created upon occurrence of a failure in accordance with transition of the state data prior to the occurrence of the failure.
Abstract:
When a medical institution outsources an examination to an external examination institution, a transport identification number generated by a number generating section (16) of the medical institution's data management system (1) is printed out on a barcode label and affixed to a specimen container. The transport identification number is sent along with examination instruction information to a database server (3), and based on the transport identification number read from the barcode label affixed to the specimen container sent by the medical institution, a data management system (2) of the external examination institution obtains examination instruction information from the database server (3) and examinations are performed. The examination results are stored on the database server (3) along with the transport identification number. Based on the transport identification number, the data management system (1) of the medical institution obtains the examination results from the database server (3).