Method and apparatus for dynamically adjusting resource configuration in a call centre
    1.
    发明公开
    Method and apparatus for dynamically adjusting resource configuration in a call centre 审中-公开
    在einer Anrufzentrale的Verfahren undGerätzum dynamischen Einstellen von Mitteln

    公开(公告)号:EP1793576A1

    公开(公告)日:2007-06-06

    申请号:EP06254381.4

    申请日:2006-08-21

    IPC分类号: H04M3/51 H04M3/523

    CPC分类号: H04M3/5175 H04M3/523

    摘要: Methods and apparatus are provided for dynamically adjusting the configuration of one or more resources in a resource allocation system. One or more capabilities of a resource managed by a resource allocation system can be dynamically updated. Once it is determined that the resource has become available, the resource can be assigned, in response to the determination, to the request based on the one or more updated capabilities. The capability updates can be received, for example, from an external system or can be based on one or more rules that are triggered based on predefined conditions.

    摘要翻译: 提供了用于动态地调整资源分配系统中的一个或多个资源的配置的方法和装置。 可以动态地更新由资源分配系统管理的资源的一个或多个能力。 一旦确定资源已经可用,则可以基于一个或多个更新的能力来响应于该确定而将该资源分配给该请求。 可以例如从外部系统接收能力更新,或者可以基于基于预定义条件触发的一个或多个规则。