公开(公告)号：EP1005683A1

公开(公告)日：2000-06-07

申请号：EP98942010.4

申请日：1998-08-18

申请人： CITIBANK, N.A.

发明人： MAYR, Mona ,  WALKER, Darcy ,  LIN, Yinghua ,  COGGESHALL, Stephen, V. ,  WU, Guowei

IPC分类号： G06F17/60

CPC分类号： G06Q30/02

摘要： A computerized method and system for evaluating customers (12) of a financial institution using customer relationship value tags associated with customer treatment actions (6) includes automatically analyzing information about a customer from a database (2) of the financial institution by a customer assessment engine (4) using a predefined statistical model to assess the value of the customer (12) to the financial institution (10). The assessment engine (4) extracts the customer data necessary to create customer tags, segments the customer population using the tags, and assigns the appropriate customer treatment actions (6). The customer treatment actions information (6) is then accessed by other financial systems of the financial institution (14, 16, 20), or by customer representatives of the financial institution (18), and the associated customer treatment action is implemented by such systems or representatives (14, 16, 18, 20) in dealing with the customer (12).