公开(公告)号：EP1002290A4

公开(公告)日：2005-04-13

申请号：EP98939864

申请日：1998-08-04

申请人： CITICORP DEV CT INC

发明人： COUTINHO SYLVIA BRASIL ,  OISHI EUGENE SUSUMU ,  KHAN MOHAMMED AFZAL ,  HA NHUT TRUNG

IPC分类号： G06Q40/00 ,  G07F19/00 ,  G06F17/60

CPC分类号： G07F19/201 ,  G06Q40/02

摘要： This invention generally relates to a banking facility layout, and method and system for handling customer banking functions using a customer pod (241) having telecommunication links (38) to a remote banking representative (35). The invention includes features for completing banking functions on an extended hours basis using a remote banking representative (35); these banking functions include such services as completing forms, opening accounts, viewing videos, obtaining information and demonstrations about products, and accessing a network, such as the Internet. The invention also includes a system for organizing a facility layout for performing these remote services, communications functions, and other banking functions.