公开(公告)号：EP3002692A4

公开(公告)日：2016-08-17

申请号：EP15807778

申请日：2015-02-10

申请人： HUAWEI TECH CO LTD

发明人： LIU YIJUN ,  PAN LUJIA ,  TIAN GUANGJIAN

IPC分类号： G06F17/30 ,  G06Q10/06 ,  H04M3/22

CPC分类号： H04M3/2227 ,  G06F17/30 ,  G06Q10/06

摘要： Embodiments of the present invention provide a voice service evaluation processing method and apparatus, where the method includes: acquiring record data related to a to-be-evaluated voice service; using a voice service evaluation model that is acquired according to record data related to a voice service to evaluate the record data related to the to-be-evaluated voice service, so as to acquire an evaluation value of the record data related to the to-be-evaluated voice service; and performing, according to the evaluation value, evaluation processing on a voice service corresponding to the record data related to the to-be-evaluated voice service. In the embodiments of the present invention, a more reliable basis is provided for improvement and optimization of a voice service. In addition, an actual status of a network may further be reflected according to evaluation performed on record data related to the voice service, and adjustment on a network indicator may further be performed according to the reflected network status.

摘要翻译： 本发明的实施例提供一种语音服务评估处理方法和装置，其中所述方法包括：获取与待评估语音服务相关的记录数据; 使用根据与语音服务相关的记录数据获取的语音服务评估模型来评估与待评估语音服务相关的记录数据，以便获取与所述待评估语音服务有关的记录数据的评估值， 评估语音服务; 以及根据所述评估值，对与所述被评估语音服务相关的记录数据相对应的语音服务进行评估处理。 在本发明的实施例中，提供了一种更可靠的基础来改进和优化语音服务。 此外，可以根据与语音服务相关的记录数据执行的评估来进一步反映网络的实际状态，并且可以根据反映的网络状态进一步执行对网络指示符的调整。