公开(公告)号：EP1876787A4

公开(公告)日：2015-09-09

申请号：EP07720596

申请日：2007-03-29

申请人： HUAWEI TECH CO LTD

发明人： WANG JIANFENG ,  WU YINGHAO ,  ZHONG XIANGYU

IPC分类号： H04M3/523 ,  H04Q3/00

CPC分类号： H04Q3/64 ,  H04M3/5237 ,  H04Q2213/13072 ,  H04Q2213/13138 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/13175 ,  H04Q2213/13335 ,  H04Q2213/13343

摘要： A method for routing a network call includes receiving a network call routing request from a requesting sub call center; determining a destination sub call center based on traffic distribution proportions for a network call service, in which the network call service corresponds to the received network call routing request, or determining a destination sub call center based on service capacity parameters of multiple sub call centers corresponding to the network call service, and forwarding the network call routing request to the determined destination sub call center for a call process. A network call center is also disclosed that includes multiple sub call centers and a Network Intelligent Routing Center (NIRC), in which the NIRC is used for receiving a network call routing request, determining the destination sub call and forwarding the received network call routing request to the determined destination sub call center.