公开(公告)号：EP1916804A4

公开(公告)日：2008-11-26

申请号：EP07720765

申请日：2007-04-12

申请人： HUAWEI TECH CO LTD

发明人： DENG QINGFENG ,  XIE CHUNFENG ,  LIANG ZHEN ,  WANG JING

IPC分类号： H04L12/28 ,  H04M3/36 ,  H04M3/493

CPC分类号： H04M3/36 ,  H04M3/493 ,  H04M2203/555

摘要： A value added service network includes an operation system, an IVR server and a system for process track analysis. An IVR server and a method for analyzing the process track of the value added service in real time are also disclosed. It realizes the real-time analysis of the process track for the value added service through that the IVR server records the process track information of the process while it performs the value added service process corresponded to the system access code dialed by the user, and the process track analysis system reads and analyzes the process track information. Further more, the operator can determine the key route of the value added service process according to the real-time analysis result, make statistic for the average staying time of each branch and analyzes for the branch which wastes the longest time in the service process according to the process track information and the process logic information, and so optimizes the value added service process, saves the relay-occupied time of the operator, and improves the availability of the network.