公开(公告)号：EP4236283A3

公开(公告)日：2023-10-04

申请号：EP23177636.0

申请日：2019-12-16

申请人： LivePerson, Inc.

发明人： HAYES, Marc ,  FANNING, Matt

IPC分类号： H04M3/436 ,  H04M3/54 ,  H04M7/00 ,  H04M3/42

摘要： A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.

公开(公告)号：EP4236283A2

公开(公告)日：2023-08-30

申请号：EP23177636.0

申请日：2019-12-16

申请人： LivePerson, Inc.

发明人： HAYES, Marc ,  FANNING, Matt

IPC分类号： H04M3/42

摘要： A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.

公开(公告)号：EP3900312A1

公开(公告)日：2021-10-27

申请号：EP19839210.2

申请日：2019-12-16

申请人： Liveperson, Inc.

发明人： HAYES, Marc ,  FANNING, Matt

IPC分类号： H04M3/436 ,  H04M3/54 ,  H04M7/00 ,  H04M3/42