公开(公告)号：EP1317117A1

公开(公告)日：2003-06-04

申请号：EP02026508.8

申请日：2002-11-27

申请人： MATSUSHITA ELECTRIC INDUSTRIAL CO., LTD

发明人： Tanaka, Nobuaki ,  Uranaka, Hiroshi ,  Maruyama, Tomoaki

IPC分类号： H04M1/247 ,  H04M3/493

CPC分类号： H04M3/493 ,  H04L67/04 ,  H04M2250/56

摘要： An interactive voice response system including a terminal and a center apparatus is disclosed. The terminal has a ten-key pad having a plurality of keys, which are so arranged as to emit lights in response to a control signal. The apparatus has a voice response program including one or more menus. The apparatus sends an audio guide for one of the menus to the terminal. The audio guide comprises audio option guides for menu options of the menu. The menu options and corresponding key IDs are extracted from the audio guide and sent to the terminal. Then, the menu options and the corresponding key IDs are displayed on a display device. The terminal also causes keys of the corresponding key IDs to emit lights. In response to an input of one of the keys, a signal associated with the key is sent to the apparatus.

摘要翻译： 公开了一种包括终端和中心设备的交互式语音应答系统。 终端具有具有多个键的十键键盘，其被布置为响应于控制信号而发光。 该装置具有包括一个或多个菜单的语音响应程序。 设备向终端发送一个菜单的音频指南。 音频指南包括用于菜单菜单选项的音频选项指南。 从音频指南中提取菜单选项和对应的键ID，并将其发送到终端。 然后，菜单选项和对应的键ID显示在显示设备上。 终端还使相应密钥ID的密钥发光。 响应于一个键的输入，与该键相关联的信号被发送到该设备。