公开(公告)号：EP0908044A1

公开(公告)日：1999-04-14

申请号：EP97926163.0

申请日：1997-06-10

申请人： NORTHERN TELECOM LIMITED

发明人： McGUIRE, Thomas Stephen ,  O'SULLIVAN, Barry ,  O'SULLIVAN, Marcus

IPC分类号： H04M3 ,  H04M7

CPC分类号： H04M3/5191 ,  H04M3/493 ,  H04M3/5166 ,  H04M3/5231 ,  H04M7/003 ,  H04Q2213/13072 ,  H04Q2213/13095 ,  H04Q2213/1313 ,  H04Q2213/13152 ,  H04Q2213/13175 ,  H04Q2213/13179 ,  H04Q2213/1322 ,  H04Q2213/13377 ,  H04Q2213/13389

摘要： A telecommunications system comprises a server (20) arranged to issue information to a customer (10) and to receive data from the customer over a data network (15) and a processing means, coupled to the server (20), which is arranged to extract, from the received data, a telephone number of the customer. For improved security and efficiency, the system further comprises initiation means to initiate a telephone call to that customer via a telephone network (25) independently of the data network and an automated response system which is arranged to communicate with the customer by means of the telephone call (11).