专利检索 ap:("Nuance Communications, Inc.") AND inv:"BEINIKIS, Linda" 第 1 页

1.

发明授权
CALL INTERCEPT METHODS, SUCH AS FOR CUSTOMER SELF-SUPPORT ON A MOBILE DEVICE 有权
标题翻译： ANRUFABFANGVERFAHREN，例如为客户自助支持在移动设备上

公开(公告)号：EP1719253B1

公开(公告)日：2014-08-20

申请号：EP05713762.2

申请日：2005-02-18

申请人： Nuance Communications, Inc.

发明人： ROUNDTREE, Brian , RUSH, Keldon , ALLAN, Kevin , BEINIKIS, Linda

IPC分类号： H04M1/725 , H04M3/51

CPC分类号： H04W8/22 , G06F9/454 , G06F9/45512 , H04L67/04 , H04L67/125 , H04M1/72525 , H04M1/72544 , H04M1/72561 , H04M1/72566 , H04M1/72572 , H04M3/493 , H04M3/51 , H04M2250/56 , H04W4/16

摘要： A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. A training application is automatically launched when the portable apparatus detects a first time use of an application by the user.