公开(公告)号：EP4432180A1

公开(公告)日：2024-09-18

申请号：EP23866630.9

申请日：2023-01-24

申请人： Rakuten Group, Inc.

发明人： HASEGAWA, Daichi ,  NISHIMURA, Ryo ,  FUJII, Taisuke ,  FUJIOKA, Kengo

IPC分类号： G06Q10/06

摘要： A performance index acquisition module (101A) of an abnormality determination system (1) acquires, based on a utilization situation about a service providing system (2) for providing a predetermined service, a performance index about performance of the service. An abnormality determination module (102) executes, based on the performance index, abnormality determination with regard to an occurrence of abnormality in the service providing system.

公开(公告)号：EP4428782A1

公开(公告)日：2024-09-11

申请号：EP23864115.3

申请日：2023-01-24

申请人： Rakuten Group, Inc.

发明人： HASEGAWA, Daichi ,  NISHIMURA, Ryo ,  FUJII, Taisuke ,  FUJIOKA, Kengo

IPC分类号： G06Q10/06

摘要： An index acquisition module (101) of an abnormality determination system (1) acquires an index usable in abnormality determination about an occurrence of abnormality in a service providing system (2) for providing a predetermined service. A plan data acquisition (103) module acquires plan data about a plan of the service. An abnormality determination module (102) executes the abnormality determination based on the index and the plan data.