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公开(公告)号：US11951891B1
公开(公告)日：2024-04-09
申请号：US18373613
申请日：2023-09-27
IPC分类号： B60N3/04
CPC分类号： B60N3/048
摘要： The present invention relates to an extruded rubber or plastic strip for adding it to the edges of textile and rubber vehicle mats with the purpose of keeping dust and grime inside of the mat, diminishing contamination of the vehicle's floor, and preventing the mat from slipping and obstructing pedal use, without need of replacing the whole mat. This strip is flexible enough to adapt to the shape of many rubber and textile vehicle mats. It has a slit in which the edge of the mat can be inserted to mount the accessory to the mat and an internal cavity, adjacent to the slit and higher than the slit, for imprisoning the edge of the mat and ensuring a firm grip. The exterior side is higher than the interior side, so that, once applied, the accessory stops the water, dust, or grime from exiting the mat.
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公开(公告)号：US11785144B2
公开(公告)日：2023-10-10
申请号：US17362221
申请日：2021-06-29
CPC分类号： H04M3/5237 , H04M3/5125 , H04M3/5175 , H04M3/5183
摘要： A method for handling contact center teleservices in voice and/or data through a plurality of mobile devices, such as smartphones, is disclosed. The invention is directed to a novel concept named “Event” in which any interaction between a customer and a call center platform via voice or data is uniquely identified. This concept introduces a functionality into the Cloud-Implemented Intelligent ACD making it able to identify each call or contact with a “tag” that is later used to manage all possible future interactions between the customers and the agents by linking them under the Agent Mobile Platform, while adding the capability to maintain open the communication originally established between a customer and an agent in the case of any communication interruption, either involuntary or voluntary, thus making the C-I IACD able to route the contact once the communication is reestablished or when the customer calls the contact center platform back again. This method enables the customer to be attended by one and the same agent for as many times as the business rules permit, until the customer closes the opened tag.
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公开(公告)号：US20210329129A1
公开(公告)日：2021-10-21
申请号：US17362221
申请日：2021-06-29
摘要： A method for handling contact center teleservices in voice and/or data through a plurality of mobile devices, such as smartphones, is disclosed. The invention is directed to a novel concept named “Event” in which any interaction between a customer and a call center platform via voice or data is uniquely identified. This concept introduces a functionality into the Cloud-Implemented Intelligent ACD making it able to identify each call or contact with a “tag” that is later used to manage all possible future interactions between the customers and the agents by linking them under the Agent Mobile Platform, while adding the capability to maintain open the communication originally established between a customer and an agent in the case of any communication interruption, either involuntary or voluntary, thus making the C-I IACD able to route the contact once the communication is reestablished or when the customer calls the contact center platform back again. This method enables the customer to be attended by one and the same agent for as many times as the business rules permit, until the customer closes the opened tag.
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4.发明申请公开(公告)号：US20190335038A1
公开(公告)日：2019-10-31
申请号：US16352166
申请日：2019-03-13
摘要： A contact center system and related methods for handling teleservices in voice and data through a plurality of mobile devices such as smartphones is provided. The contact center system is characterized by a very wide functional platform for contact center fully integrated in a single system, with maximum elasticity to increase or decrease capacities based on the characteristics of the cloud, and capable to deliver via an agent mobile platform all the functionality of a fixed-up workstation into a smartphone. The contact center system according to the embodiments is capable to route a call from a customer's device, using a local telecommunications network, to the contact center system, which transforms it into a digital call; the call is assigned to an agent using a mobile platform.
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公开(公告)号：US6086133A
公开(公告)日：2000-07-11
申请号：US55459
申请日：1998-04-06
申请人： Miguel Alonso
发明人： Miguel Alonso
CPC分类号： B60J1/2025 , B60J1/2019 , B60J1/2022 , B60J1/2044 , B60J1/2058 , B60J1/2072 , B60J1/2077 , B60J1/2086
摘要： A vehicle window shade arrangement for at least partially shading the windshield of a vehicle, such as an automobile, having a dash with an upper surface and an elongated opening in the surface extending along the width of the windshield, the window shade arrangement comprising a shade rolled about a shade tube rotatably mounted below the upper surface of the dash; a shade extender-retractor for selectively unrolling the shade from the shade tube to an extended position at least partially shading the windshield, and rolling the shade about the shade tube to a retracted position not shading the windshield; and left and right elongated side supports disposed adjacent left and right sides, respectively, of the windshield. The shade is supported and concealed by the left and right side supports when not retracted. The shade extender-retractor may comprise a manual or powered drive arrangement for driving the shade to the extended and retracted positions. An automatic covering arrangement covers the elongated opening in the dash when the shade is retracted. The shade arrangement may be equally applied to vehicles other than automobiles and may be employed to shade end and/or side windows of such vehicles.
摘要翻译： 一种车辆窗帘布置，用于至少部分地遮蔽诸如汽车的车辆的挡风玻璃，其具有沿着挡风玻璃的宽度延伸的具有上表面和细长开口的仪表板，窗帘布置包括阴影 围绕可旋转地安装在仪表板上表面下方的遮光管卷绕; 用于选择性地将遮光罩从遮光管展开到至少部分地遮挡挡风玻璃的延伸位置的遮光延伸器 - 牵开器，以及将遮光罩周围的遮光罩卷绕到不遮挡挡风玻璃的缩回位置; 以及分别与挡风玻璃的左侧和右侧相邻设置的左右的细长侧支撑。 当未收缩时，阴影由左右侧支撑支撑并隐藏。 遮光延伸器 - 牵开器可以包括用于将遮光罩驱动到延伸和缩回位置的手动或动力驱动装置。 当遮光罩缩回时，自动覆盖装置覆盖仪表板中的细长开口。 阴影布置可以同样地应用于除汽车之外的车辆，并且可以用于遮蔽这种车辆的端部和/或侧窗。
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6.发明授权公开(公告)号：US11082562B2
公开(公告)日：2021-08-03
申请号：US16352166
申请日：2019-03-13
IPC分类号： H04M3/51 , H04M3/523 , H04L29/08 , H04M1/72406
摘要： A contact center system and related methods for handling teleservices in voice and data through a plurality of mobile devices such as smartphones is provided. The contact center system is characterized by a very wide functional platform for contact center fully integrated in a single system, with maximum elasticity to increase or decrease capacities based on the characteristics of the cloud, and capable to deliver via an agent mobile platform all the functionality of a fixed-up workstation into a smartphone. The contact center system according to the embodiments is capable to route a call from a customer's device, using a local telecommunications network, to the contact center system, which transforms it into a digital call; the call is assigned to an agent using a mobile platform.
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