公开(公告)号：US20110251971A1

公开(公告)日：2011-10-13

申请号：US12756813

申请日：2010-04-08

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

IPC分类号： G06Q99/00 ,  G06F17/27 ,  G06F9/445 ,  G06Q10/00 ,  G06F15/16

CPC分类号： G06Q10/10 ,  G06Q50/01

摘要： An embodiment of the invention comprises a real-time collaborative technical support (RTCTS) system that may automatically generate and/or maintain social networks that may be dynamically evolving. The social networks may be based on the output of at least one multi-modal classification algorithm. These outputs may be occurring in real-time.

摘要翻译： 本发明的实施例包括可以自动生成和/或维护可能动态演进的社交网络的实时协作技术支持（RTCTS）系统。 社交网络可以基于至少一个多模态分类算法的输出。 这些输出可能会实时发生。

公开(公告)号：US08406412B2

公开(公告)日：2013-03-26

申请号：US12714368

申请日：2010-02-26

申请人： Timothy J Bethea ,  Neil H Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A Rankin ,  Yongshin Yu

发明人： Timothy J Bethea ,  Neil H Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A Rankin ,  Yongshin Yu

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/493 ,  H04M2203/355

摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。

公开(公告)号：US20110211687A1

公开(公告)日：2011-09-01

申请号：US12714368

申请日：2010-02-26

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

IPC分类号： H04M3/00

CPC分类号： H04M3/493 ,  H04M2203/355

摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。