公开(公告)号：US09906660B2

公开(公告)日：2018-02-27

申请号：US12485583

申请日：2009-06-16

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

IPC分类号： G06F9/44 ,  H04N1/00 ,  G06F9/445

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

公开(公告)号：US08406412B2

公开(公告)日：2013-03-26

申请号：US12714368

申请日：2010-02-26

申请人： Timothy J Bethea ,  Neil H Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A Rankin ,  Yongshin Yu

发明人： Timothy J Bethea ,  Neil H Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A Rankin ,  Yongshin Yu

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/493 ,  H04M2203/355

摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。

公开(公告)号：US08493580B2

公开(公告)日：2013-07-23

申请号：US13594272

申请日：2012-08-24

申请人： Timothy J Bethea ,  Neil H Boyette ,  Isaac K Cheng ,  Vikas Krishna

发明人： Timothy J Bethea ,  Neil H Boyette ,  Isaac K Cheng ,  Vikas Krishna

IPC分类号： G06K15/00 ,  G06F3/12 ,  G06F15/00

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

摘要翻译： 描述了一种计算机实现的方法，其包括响应于用户的输入将实体规范并入到业务过程中。 实体规范描述文档的元素并与业务流程相关联。 计算机实现的方法还包括从用于实现业务过程的MFP的异构混合中确定多功能打印机（MFP）。 MFP具有相关联的可执行语言和图形用户界面（GUI）规范。 计算机实现的方法还包括将实体规范与GUI规范的元素相关联。 计算机实现的方法还包括从实体规范和业务过程生成符合可执行语言和GUI规范的可执行程序，并且在由MFP执行时执行业务流程。 计算机实现的方法还包括将可执行文件部署到MFP。

公开(公告)号：US20120320400A1

公开(公告)日：2012-12-20

申请号：US13594272

申请日：2012-08-24

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

IPC分类号： G06K15/02

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

摘要翻译： 描述了一种计算机实现的方法，其包括响应于用户的输入将实体规范并入到业务过程中。 实体规范描述文档的元素并与业务流程相关联。 计算机实现的方法还包括从用于实现业务过程的MFP的异构混合中确定多功能打印机（MFP）。 MFP具有相关联的可执行语言和图形用户界面（GUI）规范。 计算机实现的方法还包括将实体规范与GUI规范的元素相关联。 计算机实现的方法还包括从实体规范和业务过程生成符合可执行语言和GUI规范的可执行程序，并且在由MFP执行时执行业务流程。 计算机实现的方法还包括将可执行文件部署到MFP。

公开(公告)号：US20110211687A1

公开(公告)日：2011-09-01

申请号：US12714368

申请日：2010-02-26

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac Kam-Chak Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

IPC分类号： H04M3/00

CPC分类号： H04M3/493 ,  H04M2203/355

摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。

公开(公告)号：US20110251971A1

公开(公告)日：2011-10-13

申请号：US12756813

申请日：2010-04-08

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna ,  Yolanda A. Rankin ,  Yongshin Yu

IPC分类号： G06Q99/00 ,  G06F17/27 ,  G06F9/445 ,  G06Q10/00 ,  G06F15/16

CPC分类号： G06Q10/10 ,  G06Q50/01

摘要： An embodiment of the invention comprises a real-time collaborative technical support (RTCTS) system that may automatically generate and/or maintain social networks that may be dynamically evolving. The social networks may be based on the output of at least one multi-modal classification algorithm. These outputs may be occurring in real-time.

摘要翻译： 本发明的实施例包括可以自动生成和/或维护可能动态演进的社交网络的实时协作技术支持（RTCTS）系统。 社交网络可以基于至少一个多模态分类算法的输出。 这些输出可能会实时发生。

公开(公告)号：US20100318960A1

公开(公告)日：2010-12-16

申请号：US12485583

申请日：2009-06-16

申请人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

发明人： Timothy J. Bethea ,  Neil H. Boyette ,  Isaac K. Cheng ,  Vikas Krishna

IPC分类号： G06F9/44 ,  G06F15/16 ,  G06F9/445

CPC分类号： H04N1/00503 ,  G06F8/38 ,  G06F8/60 ,  H04N1/00408 ,  H04N1/00509

摘要： A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

摘要翻译： 一种计算机程序产品，其包括计算机可用的存储介质，用于存储计算机可读程序，所述计算机可读程序在计算机上执行时使计算机执行操作，包括将实体规范合并到业务处理中的操作，以响应于由 用户，从用于实现业务过程的MFP的异构混合中确定多功能打印机（MFP），并且生成可在MFP上执行的可执行文件。 实体规范描述文档的元素并与业务流程相关联。 MFP具有相关联的可执行语言和图形用户界面（GUI）规范。 可执行程序符合可执行语言，并且GUI规范是从实体规范和业务流程生成的，并且在由MFP执行时执行业务流程。