中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

3 records (took 0.011 seconds)

    STAGE-WISE ANALYSIS OF TEXT-BASED INTERACTIONS
    1.
    发明申请
    STAGE-WISE ANALYSIS OF TEXT-BASED INTERACTIONS 有权
    基于文本交互的阶段分析

    公开(公告)号：US20140195378A1

    公开(公告)日：2014-07-10

    申请号：US14149761

    申请日：2014-01-07

    Applicant: 24/7 Customer, Inc.

    Inventor： R. Mathangi SRI ,  Prashant V. ULLEGADDI ,  Vaibhav SRIVASTAVA

    IPC: G06Q30/06

    CPC classification number: H04M3/5175 ,  G06N99/005 ,  G06Q10/06398 ,  G06Q30/0601 ,  G06Q30/0613 ,  G10L15/063 ,  G10L15/142 ,  G10L2015/088 ,  H04M3/42221 ,  H04M3/5183 ,  H04M2203/401 ,  H04M2203/556

    Abstract: The stages of an interaction between a potential customer (the user) and a sales representative (the agent) during a sales interaction are identified to understand the interaction factors that drive sales and, by doing so, to serve the customer better and thus increase sales. Initially, a user makes contact with an agent via a communications network. During the interaction, a dropping point is reached, i.e. the point in the interaction at which either the user or the agent ends the interaction. The dropping point and other interaction factors is analyzed. Based upon such analysis, various recommendations are made to the agents to improve the user's sales experience.

    Abstract translation: 确定销售互动期间潜在客户（用户）和销售代表（代理商）之间的互动阶段，以了解促进销售的互动因素，并通过这样做更好地为客户服务，从而增加销售 。 最初，用户通过通信网络与代理进行联系。 在交互期间，达到一个滴点，即用户或代理终止交互的交互中的点。 分析了滴点和其他相互作用因素。 基于这样的分析，向代理商提出了各种建议，以改善用户的销售体验。

    TRACKING OF NEAR CONVERSIONS IN USER ENGAGEMENTS
    2.
    发明申请
    TRACKING OF NEAR CONVERSIONS IN USER ENGAGEMENTS 有权
    跟踪用户参与中的近似转换

    公开(公告)号：US20140195298A1

    公开(公告)日：2014-07-10

    申请号：US14142698

    申请日：2013-12-27

    Applicant: 24/7 Customer, Inc.

    Inventor： R. Mathangi SRI ,  Ravi VIJAYARAGHAVAN ,  Vaibhav SRIVASTAVA ,  Prashant V. ULLEGADDI

    IPC: G06Q30/02

    CPC classification number: G06Q30/0201

    Abstract: A computing method and system is disclosed for analyzing interactions between a user and a customer support agent. Typical interactions include inquiries about a product or service, and a service call. When the user purchases a good or service, or successfully completes a service call, the customer converts, e.g. the sales pitch or service solution was successful. If the customer does not convert, then the interaction between user and agent is analyzed to determine why the user did not convert and whether the user should be categorized for potential retargeting.

    Abstract translation: 公开了一种用于分析用户和客户支持代理之间的交互的计算方法和系统。 典型的互动包括有关产品或服务的查询以及服务电话。 当用户购买商品或服务或成功地完成服务呼叫时，客户转换，例如， 销售或服务解决方案成功。 如果客户没有转换，则分析用户和代理之间的交互，以确定用户未转换的原因以及是否将用户归类为潜在的重定向。

Patent Agency Ranking