公开(公告)号：US09769315B2

公开(公告)日：2017-09-19

申请号：US14500554

申请日：2014-09-29

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, Jr. ,  Nathan Brent Glissmeyer

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US20180007209A1

公开(公告)日：2018-01-04

申请号：US15706155

申请日：2017-09-15

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, JR. ,  Nathan Brent Glissmeyer

IPC: H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US10348903B2

公开(公告)日：2019-07-09

申请号：US15706155

申请日：2017-09-15

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, Jr. ,  Nathan Brent Glissmeyer

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US20150023490A1

公开(公告)日：2015-01-22

申请号：US14500554

申请日：2014-09-29

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, JR. ,  Nathan Brent Glissmeyer

IPC: H04M3/523

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.