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公开(公告)号：US20150324806A1
公开(公告)日：2015-11-12
申请号：US14805352
申请日：2015-07-21
Applicant: Amazon Technologies, Inc.
Inventor： Jeremy A. Dashe , Jon R. Jay , Donald L. Kaufman , Yung-Chun Lin , Joseph D. Sullivan
CPC classification number: G06Q30/016 , G06Q10/10 , H04M3/42365 , H04M3/5125 , H04M7/0024
Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
Abstract translation: 个人计算设备的用户可以识别由基于网络的服务提供的用户界面中显示的感兴趣的项目，并希望获得更多的信息。 用户可以向与联系人分发系统通信的联系人服务提交一个或多个电子联系人请求，以获得更多信息。 联系人分发系统确定服务代理的准确的实时可用性，并且使得客户和代理之间的通信能够根据用户提供的用户联系信息被建立。
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公开(公告)号：US09769315B2
公开(公告)日：2017-09-19
申请号：US14500554
申请日：2014-09-29
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, Jr. , Nathan Brent Glissmeyer
CPC classification number: H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
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公开(公告)号：US08879717B2
公开(公告)日：2014-11-04
申请号：US14078272
申请日：2013-11-12
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Brock A. Judkins , Donald L. Kaufman , Yung-Chun Lin , Raymond P. Sharpe, Jr. , Joseph D. Sullivan , Thomas J. Weiland , Tauseef Kidwai
IPC: H04M3/00
CPC classification number: G06Q30/016 , G06Q10/063114 , H04M3/42365 , H04M3/51 , H04M2201/38 , H04M2203/2011
Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
Abstract translation: 个人计算设备的用户可以识别由基于网络的服务提供的用户界面中显示的感兴趣的项目，并希望获得更多的信息。 用户可以向与联系人分发系统通信的联系人服务提交一个或多个电子联系人请求，以获得更多信息。 联系人分发系统确定服务代理的准确的实时可用性，并且使得客户和代理之间的通信能够根据用户提供的用户联系信息被建立。
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公开(公告)号：US10445744B2
公开(公告)日：2019-10-15
申请号：US14805352
申请日：2015-07-21
Applicant: Amazon Technologies, Inc.
Inventor： Jeremy A. Dashe , Jon R. Jay , Donald L. Kaufman , Yung-Chun Lin , Joseph D. Sullivan
Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
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Patent Agency Ranking
公开(公告)号：US08824661B2
公开(公告)日：2014-09-02
申请号：US14078272
申请日：2013-11-12
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Brock A. Judkins , Donald L. Kaufman , Yung-Chun Lin , Raymond P. Sharpe, Jr. , Joseph D. Sullivan , Thomas J. Weiland , Tauseef Kidwai
IPC: H04M3/00
Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
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公开(公告)号：US20180007209A1
公开(公告)日：2018-01-04
申请号：US15706155
申请日：2017-09-15
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, JR. , Nathan Brent Glissmeyer
CPC classification number: H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
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公开(公告)号：US10348903B2
公开(公告)日：2019-07-09
申请号：US15706155
申请日：2017-09-15
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, Jr. , Nathan Brent Glissmeyer
Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
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公开(公告)号：US20150023490A1
公开(公告)日：2015-01-22
申请号：US14500554
申请日：2014-09-29
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, JR. , Nathan Brent Glissmeyer
IPC: H04M3/523
CPC classification number: H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
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公开(公告)号：US20140074529A1
公开(公告)日：2014-03-13
申请号：US14078272
申请日：2013-11-12
Applicant: Amazon Technologies, Inc.
Inventor： Jon R. Jay , Jeremy A. Dashe , Brock A. Judkins , Donald L. Kaufman , Yung-Chun Lin , Raymond P. Sharpe, JR. , Joseph D. Sullivan , Thomas J. Weiland , Tauseef Kidwai
CPC classification number: G06Q30/016 , G06Q10/063114 , H04M3/42365 , H04M3/51 , H04M2201/38 , H04M2203/2011
Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
Abstract translation: 个人计算设备的用户可以识别由基于网络的服务提供的用户界面中显示的感兴趣的项目，并希望获得更多的信息。 用户可以向与联系人分发系统通信的联系人服务提交一个或多个电子联系人请求，以获得更多信息。 联系人分发系统确定服务代理的准确的实时可用性，并且使得客户和代理之间的通信能够根据用户提供的用户联系信息被建立。
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